Resolved -
This incident has been resolved.
Jul 17, 17:10 UTC
Monitoring -
Dear users,
We’re writing to inform you that the issue affecting the US environment has now been fully resolved.
Following our previous update, our team implemented a permanent fix and has been closely monitoring the platform to ensure continued stability.
We sincerely appreciate your patience and understanding throughout the incident.
Sincerely,
The Kili Team
Jul 17, 08:58 UTC
Identified -
Dear users,
We have identified the root cause of the issue affecting the US environment, and the platform is now operational again.
Our team is actively working on a permanent fix to fully address the issue. We appreciate your patience and understanding as we continue to monitor the situation closely.
Thank you for your patience and understanding.
Sincerely,
Kili Team
Jul 8, 16:53 UTC
Investigating -
Dear all,
We inform you that we are currently experiencing an incident that is impacting our services.
We apologize for any inconvenience this may have caused.
We are working diligently to resolve this issue and restore our services as soon as possible. We will continue to provide updates on our status page https://status.kili-technology.com/
Thank you for your understanding and patience during this time.
Sincerely,
Kili Support Team
Jul 8, 15:26 UTC