US Cloud - Production Issue

Incident Report for Kili

Identified

Dear users,

We have identified the root cause of the issue affecting the US environment, and the platform is now operational again.

Our team is actively working on a permanent fix to fully address the issue. We appreciate your patience and understanding as we continue to monitor the situation closely.

Thank you for your patience and understanding.

Sincerely,
Kili Team

Posted Jul 08, 2025 - 16:53 UTC

Investigating

Dear all,

We inform you that we are currently experiencing an incident that is impacting our services.
We apologize for any inconvenience this may have caused.

We are working diligently to resolve this issue and restore our services as soon as possible. We will continue to provide updates on our status page https://status.kili-technology.com/

Thank you for your understanding and patience during this time.

Sincerely,

Kili Support Team

Posted Jul 08, 2025 - 15:26 UTC

This incident affects: US (US - Kili Frontend).