Slowness issues Europe

Incident Report for Kili

Resolved

Dear all,

We inform you that the slowness issue has been fully resolved. Our team has addressed the root cause and implemented measures to prevent similar occurrences in the future.

We appreciate your patience and understanding throughout this process. Should you have any further questions or require assistance, please do not hesitate to contact us.

Thank you,
Kili Team

Posted Dec 19, 2024 - 16:14 UTC

Update

We are continuing to monitor for any further issues.

Posted Dec 19, 2024 - 13:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 19, 2024 - 13:02 UTC

Investigating

We are currently investigating this issue.

Posted Dec 19, 2024 - 10:52 UTC

This incident affected: Europe (Kili API, Kili Frontend).