US Cloud Incident – Authentication Failures on March 25

Incident Report for Kili

Resolved

Dear Users,

We would like to inform you about an authentication issue that occurred on March 25 from 6:57 PM to 7:57 PM UTC+1, which affected access to our platform. This incident was due to an incident with our identity provider, Auth0, resulting in authentication failures in the US SaaS environment.

For more details on this incident, please visit the Auth0 Status Page https://status.auth0.com/incidents/6cv20z0sj11k

We sincerely apologize for any disruption this may have caused to your operations.
Thank you for your understanding, and we appreciate your patience during this time.

Best regards,
Kili Team

Posted Mar 25, 2025 - 18:00 UTC