Issue on Production

Incident Report for Kili

Postmortem

Issue on Production

Opened 21 AUG 2023 (7:15 UTC)

Resolved 21 AUG 2023 (09:27 UTC)

Incident duration: 2 hours 12 minutes

End-User Impact:

Global slowness on the platform

What caused the incident?

This incident was caused by a bug in previous versions of npm, where some files were mistakenly assigned root ownership leading to the error.

Corrective elements :

Updating to a newer version of npm that addresses the bug

Posted Nov 24, 2023 - 08:19 UTC

Resolved

This incident has been resolved.

Posted Aug 21, 2023 - 09:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 21, 2023 - 08:22 UTC

Investigating

Dear all,

We deeply apologize for the inconvenience caused by this incident. Our teams are mobilized to resolve these issues as soon as possible.

We are sorry that it has affected your work on Kili.

Kind regards,

Kili support team

Posted Aug 21, 2023 - 07:15 UTC

This incident affected: Europe (Europe - Kili API).