On 24th July 2023, we encountered a slowness issue on the platform.
That incident leads to delays during the annotation and review process.
24/07/23 1:10 pm to 25/07/23 6:35 pm
First alert or first ticket
First investigations on database metrics and graphs
Status page update time
Restart some app containers to force a reset of the database transactions
25/07/2023 6:35 pm
Global slowness on the platform could lead to delays during the annotation and review process.
Some database transactions were not closed because of uncaught exceptions.
Thus, a lot of database locks occurred and slowed down the overall system performance.
We added monitoring alerts on long database transactions to detect sooner the issue