Issue on Production
Opened: 09 AUG 2023 (9:24 UTC)
Resolved 09 AUG 2023 (09:46 UTC)
Incident duration: 20 mn
End-User Impact:
Users can not reach their projects
The incident was already resolved when SAP opened a ticket. A clear cache resolved this persistent issue.
What caused the incident?
Issue with idempotence in the front-end build process, leading to different file IDs when the front end is built multiple times.
Corrective elements :
We Identified and rectified the root cause of non-idempotence in the front-end build process. We prevented rebuilding the front if it has already been built