We have implemented a first fix for the issue affecting our services and are currently monitoring the situation to ensure full recovery. A second fix will be implemented this afternoon to resolve the problem fully.
We will provide a final update once we confirm that everything is stable.
Thank you for your patience and understanding.
Sincerely, The Kili Team
Oct 16, 10:35 UTC
Update -
Dear users,
We are currently experiencing an issue that is impacting our platform's performance. Our team is actively investigating the root cause and working to resolve it as quickly as possible.
We have implemented a solution yesterday evening at 5 PM UTC to resolve the issue. All systems are now back to normal operation.
We apologize for any inconvenience caused and appreciate your patience during this time.
Our team will share a comprehensive post-mortem report in the coming days to provide more details on the incident and our preventive actions.
If you experience any further issues, please contact our [support team.](mailto:support@kili-technology.com)
Sincerely, Kili Team
Oct 15, 08:17 UTC
Investigating -
Dear users,
We are currently experiencing an issue that is impacting our services. Our team is actively investigating the root cause and working to resolve it as quickly as possible.